THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION ( A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN CALABAR)


THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION ( A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN CALABAR) 

ABSTRACT

This study examines the effect of working condition on the performance of secretaries in an organization. A survey method of research was used for the study, secondary data were collected from books which formed the theoretical background of the study and primary data were collected through the use of questionnaire. The questionnaires were administered to 234 secretaries and executives/manages in the four selected organizations after which 200 were collected and analyzed. It is form this that conclusions were based, the summary was based on the findings and recommendations were made. Thereafter, it was discovered that good and conducive working environment leads to better performance by the secretary. And where working condition is not nor haphazardly provided, the works will be in danger while productivity suffers.

TABLE OF CONTENTS

Title Page    -    -    -    -    -    -    -    -    -    -    i

Declaration    -    -    -    -    -    -    -    -    -    ii

Approval Page    -    -    -    -    -    -    -    -    -    iii

Dedication    -    -    -    -    -    -    -    -    -    -    iv

Acknowledgement    -    -    -    -    -    -    -    -    v

Table of Contents    -    -    -    -    -    -    -    -    vi

List of Tables    -    -    -    -    -    -    -    -    -    vii

Abstract     -    -    -    -    -    -    -    -    -    -    viii

CHAPTER ONE:

1.0    Introduction    -    -    -    -    -    -    -    -    1

1.1    Background of the study    -    -    -    -    -    -    1

1.2    Statement of the problem    -    -    -    -    -    -    3

1.3    Purpose of the study    -    -    -    -    -    -    -    3

1.4    Research questions    -    -    -    -    -    -    -    4

1.5    Significance of the study    -    -    -    -    -    -    5

1.6    Scope / Delimitation    -    -    -    -    -    -    -    6

1.7    Definition of Terms    -    -    -    -    -    -    -    7

CHAPTER TWO:

REVIEW OF RELATED LITERATURE

2.0    Introduction    -    -    -    -    -    -    -    -    8

2.1    Who is a secretary?    -    -    -    -    -    -    -    9

2.2    The role played by secretary in the organization    -    -    10

2.3    The importance of a secretary    -    -    -    -    -    14

2.4    The meaning of working condition    -    -    -    -    16

2.5    Organization’s role in the improvement of working condition    17

2.6    Factors that enhance secretary’s productivity    -    -    19

2.7    Effect of working condition on secretary productivity    -    22

2.8    Summary of the review of related literature    -    -    -    24

CHAPTER THREE:

RESEARCH METHODOLOGY

3.0    Introduction    -    -    -    -    -    -    -    -    25

3.1    Research Design    -    -    -    -    -    -    -    25

3.2    Area of the Study    -    -    -    -    -    -    -    25

3.3    Population of the Study    -    -    -    -    -    -    26

3.4    Sample size and technique    -    -    -    -    -    -    27

3.5    Instrument for data collection    -    -    -    -    -    28

3.6    Method of Data Analysis    -    -    -    -    -    -    28

3.7    Validation of the instrument    -    -    -    -    -    29

3.8    Administration of the instrument    -    -    -    -    29

3.9    Historical Background of the Organization    -    -    -    30

CHAPTER FOUR:

DATA PRESENTATION AND INTERPRETATION

4.0    Introduction    -    -    -    -    -    -    -    -    36

4.1    Data presentation and analysis    -    -    -    -    -    36

4.2    Major findings    -    -    -    -    -    -    -    -    42

4.3    Discussion of findings    -    -    -    -    -    -    -    45

CHAPTER FIVE:

SUMMARY, CONCLUSION AND RECOMMENDATION(S)

5.0    Introduction    -    -    -    -    -    -    -    -    47

5.1    Summary    -    -    -    -    -    -    -    -    -    47

5.2    Conclusion    -    -    -    -    -    -    -    -    -    48

5.3    Recommendations    -    -    -    -    -    -    -    49

    References    -    -    -    -    -    -    -    -    -    51

Appendix    -    -    -    -    -    -    -    -    -    53

LIST OF TABLES

Table 4.1:        Responses on Effect of Working Condition of the

Secretary on the Company productivity    -    43

Table 4.2:    Respondents rating on the effects of good working condition on the secretaries output or performance in an organization     -    -    -    -    -    45

Table 4.3:    Respondents rating on what way does organization provide good working condition for their secretaries    46

Table 4.4:    Respondents rating on How does absence of good working condition affect Secretary’s productivity    48

CHAPTER ONE

1.0    Introduction

1.1    Background of the Study

Any organization that wishes to succeed in achieving it aims and objectives has to maintain a good working condition so as to achieve its goals. This is so because the intrinsic and extrinsic factors the intrinsic factor is the incentives attached to one’s job that is what influences the secretary within the job, and this include achievement, recognition, the work itself, responsibility promotion and possibility for personal growth, while extrinsic are the environmental condition attached to one’s work element that contribute or motivated the secretary e.g. interpersonal relationship with colleagues and subordinates.

Management itself realizes that there are certain fundamental needs that must be satisfied it secretary’s due to function at their best, workers look for organization, firms, companies and institutions that offer jobs that provides satisfaction and sense of accomplishment it is in view of this background that the researchers intends to carry out this research work with the view of making employees improve their working condition as to get the best out of their employees.

Secretaries are needed in every type of office, be it advertising and public education, law and medicine, manufacturing and industries, publishing and schools, insurance and bank etc they also work for politicians, writers and judges.

It is an indisputable fact that the secretary is backbone of any organization, many achievements have been made by the management of the workforce of which the secretary is no exception.

Secretary is derived from the latin word ‘secretaries’ meaning something know to one or few and kept secret or hidden from the view or knowledge of others, simply puts, a secretary is a keeper of secrets. He / she is a person who works in an office, working for another person, dealing with letters and telephone calls, typing, keeping records, arranging meeting with people secretary cannot be efficient and effective if he / she is working under poor condition.

1.2    Statement of the Problem

This research work is focused on the effect of working conditions on workers productivities, the working condition of any organization plays an important role on the workers because the productivity of an organization depends largely on them, lack of good working condition in terms of intrinsic and extrinsic factors leads to an great decline in productivity.

It is observed that many organizations are yet to realize the benefit of good working condition and consequently, this is greatly affecting their employees particularly the realization of this fact that prompted the researchers to go into a study of this nature.

1.3    Purpose of the Study

The general objectives of this study is to ascertain the effect of working condition on secretary’s productivity in an organization. However, the specific objectives is to:

⦁    Find out the effect of working condition on the company’s productivity

⦁    Identify the effect of good working condition on the secretary’s performance

⦁    Investigate the level of good working condition for secretaries

⦁    Find out the working condition affect strategies for improving working condition for secretaries

1.4    Research Questions

The following questions are framed in order to give solutions to the problems under study:

⦁    What are the effect of working condition on the company’s productivity

⦁    What are the effects of good working condition on the secretary’s performance

⦁    What ways do organization provide good working condition for their secretaries

⦁    What are the ways of improving working condition for secretaries

1.5    Significance of the Study

    This study will be of benefit to the categories of people’s

⦁    Employer’s of Secretary: This study is hoped to be of importance to employer as it would enable them have an insight of an ideal working condition necessary for higher productivity.

⦁    Secretaries: This study will be of benefit to practicing secretaries, as it would reveal the essence of good working condition thereby making them perform at their best.

⦁    Office Technology and management Studies: This write up will also be of benefit to office technology and management students in preparing them for their own research works

⦁    Future Researchers: It is hoped that future researchers would use the findings as data for future project works.

1.6    Scope/Delimitation

The study will be carried out in four selected organizations within Kaduna metropolis and in view of their size and popularity:

⦁    Nigeria Telecommunication Limited

⦁    National Board for Technical Education

⦁    Kaduna Refinery and Petrochemical Company

⦁    Federal Radio Corporation of Nigeria, Kaduna

In carrying out a study of this nature, it is expected to cover many areas in secretarial field, but for the purpose of this study emphasis would only be placed on the following:

⦁    A secretary

⦁    Role played by secretary in an organization

⦁    The importance of a secretary

⦁    The meaning of working condition

⦁    Organizations role in the improvement of working condition

⦁    Factors that enhance secretary’s productivity

⦁    Effects of working condition on secretary’s productivity

1.7    Definition of Terms

    Productivity: This is being able to produce or to be fertile

Adequate: Satisfactory or sufficient requirements

Condition: The thing that must occur if something is to exist

Extrinsic: The environmental condition attached to one’s work

Haphazardly: Without order on plan

Intrinsic: The incentive attached to one’s job

Performance: To do work or to achieve

Organization: Organized body, persons or systems

Secretary: Assistant to an executive employed to help ideal with correspondence and routine office work

Validity: State of being legal

Worker: Members of the working class

Promotion: Act of been given a higher position or rank

Executive: Person or group in a business or commercial organization with administrative or managerial power

Data: Facts, things certainly known and from which conclusions may be drawn

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.0    Introduction

This chapter concerns the summary of the study, conclusion and recommendation based on the findings.   

5.1    Summary

Relevant literature were reviewed as they relate to the topic questionnaires were distributed to the respondents, collected and analysed which form the frame work of the conclusion.

It was therefore found as follows:

Effect of working condition caused low productivity and that good and conducive working condition / environment commend job done by secretary as well as recognition of secretary’s worth as an important personnel in the organization motivate secretaries towards better performance.

It also shows that secretary’s strive for better working condition because it gives them sense of pride and belonging, it boosts their morale for better performance and it also gingers them to greater productivity.

It was discovered that organizations provide working condition for their secretaries through the following ways:

Provision of good working condition, environment enhance productivity, sending staff for training / education, adequate job security and provision of remuneration that commensurate the task performed by the secretaries.

It was believed that absences of working condition makes secretaries shirk from responsibility without showing interest in carrying out their duties and it makes them lack confidence in their superior.

5.2    Conclusion

Based on the findings of this study the following conclusion were drawn when good working condition are not provided by organizations it makes the secretaries ineffective which leads to low productivity.

Secretaries always strive for better working condition as to makes them have pride and sense of belonging, confidence in their job which result to greater productivity. In order for organizations to achieve their aims and objectives they have to provide intrinsic and extrinsic incentives good working condition / environment for their secretaries.

It was also shown that absence of working condition affect productivity by making secretaries shirking from responsibility, late coming and absenteeism will lead to low productivity.

5.4    Recommendations

Based on the findings of the study the researchers hereby make the following recommendations to improve the situation.

⦁    Despite the fact that there are equipment in the office, the organizations should purchase modern equipment to improve secretary productivity

⦁    The organizations should provide good and conducive working environment to enhance comfort ability and ease of job performance

⦁    Though there is working condition the organization should improve on them because intrinsic and extrinsic factors make secretaries feel more relaxed and productive

⦁    Secretaries should be sent for training / education but where it is impossible, there should be provision for seminars, workshops and conferences regarding their profession

⦁    Secretaries should be appreciated and recognized as an important personnel in the organization, which will boost their morale toward greater performance

.

THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION ( A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN CALABAR)



TYPE IN YOUR TOPIC AND CLICK SEARCH.






RESEARCHWAP.NET

Researchwap.net is an online repository for free project topics and research materials, articles and custom writing of research works. We’re an online resource centre that provides a vast database for students to access numerous research project topics and materials. Researchwap.net guides and assist Postgraduate, Undergraduate and Final Year Students with well researched and quality project topics, topic ideas, research guides and project materials. We’re reliable and trustworthy, and we really understand what is called “time factor”, that is why we’ve simplified the process so that students can get their research projects ready on time. Our platform provides more educational services, such as hiring a writer, research analysis, and software for computer science research and we also seriously adhere to a timely delivery.

TESTIMONIES FROM OUR CLIENTS


Please feel free to carefully review some written and captured responses from our satisfied clients.

  • "Exceptionally outstanding. Highly recommend for all who wish to have effective and excellent project defence. Easily Accessable, Affordable, Effective and effective."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "I saw this website on facebook page and I did not even bother since I was in a hurry to complete my project. But I am totally amazed that when I visited the website and saw the topic I was looking for and I decided to give a try and now I have received it within an hour after ordering the material. Am grateful guys!"

    Hilary Yusuf, United States International University Africa, Nairobi, Kenya.
  • "Researchwap.net is a website I recommend to all student and researchers within and outside the country. The web owners are doing great job and I appreciate them for that. Once again, thank you very much "researchwap.net" and God bless you and your business! ."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "Great User Experience, Nice flows and Superb functionalities.The app is indeed a great tech innovation for greasing the wheels of final year, research and other pedagogical related project works. A trial would definitely convince you."

    Lamilare Valentine, Kwame Nkrumah University, Kumasi, Ghana.
  • "I love what you guys are doing, your material guided me well through my research. Thank you for helping me achieve academic success."

    Sampson, University of Nigeria, Nsukka.
  • "researchwap.com is God-sent! I got good grades in my seminar and project with the help of your service, thank you soooooo much."

    Cynthia, Akwa Ibom State University .
  • "Sorry, it was in my spam folder all along, I should have looked it up properly first. Please keep up the good work, your team is quite commited. Am grateful...I will certainly refer my friends too."

    Elizabeth, Obafemi Awolowo University
  • "Am happy the defense went well, thanks to your articles. I may not be able to express how grateful I am for all your assistance, but on my honour, I owe you guys a good number of referrals. Thank you once again."

    Ali Olanrewaju, Lagos State University.
  • "My Dear Researchwap, initially I never believed one can actually do honest business transactions with Nigerians online until i stumbled into your website. You have broken a new legacy of record as far as am concerned. Keep up the good work!"

    Willie Ekereobong, University of Port Harcourt.
  • "WOW, SO IT'S TRUE??!! I can't believe I got this quality work for just 3k...I thought it was scam ooo. I wouldn't mind if it goes for over 5k, its worth it. Thank you!"

    Theressa, Igbinedion University.
  • "I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much researchwap.com, infact, I owe my graduating well today to you guys...."

    Joseph, Abia state Polytechnic.
  • "My friend told me about ResearchWap website, I doubted her until I saw her receive her full project in less than 15 miniutes, I tried mine too and got it same, right now, am telling everyone in my school about researchwap.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work"

    Christiana, Landmark University .
  • "I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!."

    Musa, Federal University of Technology Minna
  • "I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!."

    Ali Obafemi, Ibrahim Badamasi Babangida University, Niger State.
  • To contribute to our success story, send us a feedback or please kindly call 2348037664978.
    Then your comment and contact will be published here also with your consent.

    Thank you for choosing researchwap.com.