THE CHALLENGES OF EFFECTIVE COMMUNICATION BETWEEN HEALTH INFORMATION OFFICERS AND PATIENTS (A CASE STUDY OF UNIVERSITY OF UYO TEACHING HOSPITAL).


THE CHALLENGES OF EFFECTIVE COMMUNICATION BETWEEN HEALTH INFORMATION OFFICERS AND PATIENTS (A CASE STUDY OF UNIVERSITY OF UYO TEACHING HOSPITAL).  

ABSTRACT

This study examines THE CHALLENGES OF EFFECTIVE COMMUNICATION BETWEEN HEALTH INFORMATION OFFICERS AND PATIENTS (A CASE STUDY OF UNIVERSITY OF UYO TEACHING HOSPITAL). Faced with the problem of Lack of communication can lead grave medical errors which have the potential to cause severe injury or unexpected patient death, the study was guided by the following objectives; To find out if there is effective communication between health information officers and patients in the University of Uyo Teaching Hospital.  

Concerning methodology, the study employed descriptive and explanatory design, questionnaires in addition to library research were applied in order to collect data. Primary and secondary data sources were used and data was analyzed using statistical package which was presented in frequency tables and percentage. The study findings revealed there is no adequate communication between health care workers and patients and this gap causes more medical errors. Key recommendations from the study are; proper communication channels should be established between health care workers and patients, a friendly and cordial environment must be created in hospitals

Contents

ABSTRACT 2

CHAPTER ONE 4

INTRODUCTION 4

1.1 BACKGROUND OF THE STUDY 4

1.2 STATEMENT OF THE PROBLEM 5

1.3 OBJECTIVES OF THE STUDY 6

1.4 RESEARCH QUESTIONS 7

1.5 STATEMENT OF THE HYPOTHESIS 7

1.6 SIGNIFICANCE OF THE STUDY 7

1.7 SCOPE OF THE STUDY 8

1.8 LIMITATION OF THE STUDY 8

1.9 DEFINITION OF TERMS 8

CHAPTER TWO 11

LITERATURE REVIEW 11

2.1 INTRODUCTION 11

2.2 Concept of Communication 12

2.3 EFFECTIVE COMMUNICATION 16

2.3.1 Meaning & Importance 17

2.4 Common communication shortcomings or challenges 19

2.5 The Impact of Communication Failures 25

2.6 Committing to Quality Service and Patient Satisfaction 26

2.7 Solutions to improve communications 28

CHAPTER THREE 41

RESEARCH METHODOLOGY 41

3.1 Research Design 42

3.2     The Study Area 42

3.3    Population of the Study 42

3.4 Sample Size and Sampling Techniques 43

3.5 Sources of Data Collection 45

3.6 Instrument for Data Collection 45

3.7 Validity of Research Instrument 46

3.8 Reliability of the Instrument 47

3.9 Administration of the Instrument 47

3.10 Method of Data Analysis 48

3.11 Decision Rule 48

CHAPTER FOUR 49

PRESENTATION AND ANALYSIS OF RESULTS 49

4.1 Demographic Information of the Respondents 49

4.2 Answers to the Research Questions 54

4.3 Research Hypothesis 59

CHAPTER FIVE 61

SUMMARY, CONCLUSION AND RECOMMENDATIONS 61

5.1 Summary 61

Conclusion 62

5.3 Recommendations 65

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

The delivery of effective clinical practice requires an effective transmission of critical information between health care delivery officers and the patients which must be accurate at all times. Therefore, team collaboration is essential to ensure. That health care professionals are communicating effectively. Inadvertently the patient safety is at risk if there is lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status. Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. It is a two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. 

Health care delivery system is the process of meeting the health care needs of people, institutions, and resources and other target populations. There are numerous health care delivery systems globally. However, nations design and develop the health delivery system which is in accordance with their needs and resources. The essential health systems consist of  primary healthcare which is the health system which consist of planning and  distribution of health care needs  among market participants and public health care system which is the effort  of governments, trade unions, charities, religious organizations, or other co-ordinated bodies to deliver planned health care services targeted to the populations they serve. The study seeks to appraise the challenges of effective communication between health information officers and patients. A case study of university Uyo teaching hospital.

1.2 STATEMENT OF THE PROBLEM

The need for adequate and effective communication in the health care delivery between health information officers and patients cannot be overemphasized. Lack of communication can lead grave medical errors which have the potential to cause severe injury or unexpected patient death. Medical errors which have occurred in the past relates more to failure to communicate adequately and effectively in today’s health care organizations. The problem confronting the study is to appraise the challenges of effective communication between health information officers and patients. A case study of university Uyo teaching hospital.

1.3 OBJECTIVES OF THE STUDY

The Main Objective of the study is to appraise the challenges of effective communication between health information officers and patients. A case study of university uyo teaching hospital; The specific objectives include:

i. To find out if there is effective communication between health information officers and patients in the University of Uyo Teaching Hospital.

ii. To investigate the impacts of effective communication between health information officers and patients in the University of Uyo Teaching Hospital.

iii. To identify the factors militating against effective communication between health information officers and patients in the University of Uyo Teaching Hospital. 

1.4 RESEARCH QUESTIONS

i. Is there effective communication between health information officers and patients in the University of Uyo Teaching Hospital?

ii. What are the impacts of effective communication between health information officers and patients in the University of Uyo Teaching Hospital?

iii. What are the factors militating against effective communication between health information officers and patients in the University of Uyo Teaching Hospital?

1.5 STATEMENT OF THE HYPOTHESIS

Ho1: There is no significant factor militating against effective communication between health information officers and patients.

1.6 SIGNIFICANCE OF THE STUDY

The study proffers an appraisal of the challenges of effective communication between health information officers and patients. A case study of university uyo teaching hospital. It provides relevant data for the effective formulation and implementation of policies to enhance the realization of envisaged objective.

1.7 SCOPE OF THE STUDY

The study proffers an appraisal of the challenges of effective communication between health information officers and patients. A case study of university uyo teaching hospital.

 1.8 LIMITATION OF THE STUDY

The study was confronted with logistics and geographical factors.

1.9 DEFINITION OF TERMS

COMMUNICATION DEFINED

Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. It is a two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places.

HEALTH CARE DELIVERY SYSTEM DEFINED

World Health Organization defines health systems as a system consisting of all organizations, people and actions directed at promoting, restoring or maintaining health. This includes efforts which influence health determinants and health-improving activities. A health system encompasses publicly owned facilities which delivers personal health services, health insurance organizations, a mothers care for a sick child at home; vector-control campaigns, efforts of private health care providers.

HEALTH CARE PROVIDERS DEFINED

Healthcare providers consist of those institutions or individuals which provides healthcare services.

EDUCATION DEFINED

Education is viewed as the process of inviting truth and possibility. It is the wise, hopeful and respectful cultivation of learning undertaken in the belief that all should have the chance to share in life.

REFERENCES

Cook, R. I.; Render, M.; Woods, D. (2000). "Gaps in the continuity of care and progress on patient safety". BMJ. 320 (7237): 791–794. doi:10.1136/bmj.320.7237.791. 

Frenk J (2010). "The global health system: strengthening national health systems as the next step for global progress". PLoS Med. 7: e1000089.

 Johns Hopkins University President William Brody: "Health Care '08: What's Promised/What's Possible?" 7 September 2007 

 White F (2015). "Primary health care and public health: foundations of universal health systems". Med Princ Pract. 24: 103–116. doi:10.1159/000370197.

 World Health Organization. (2000). World Health Report 2000 – Health systems: improving performance. Geneva, WHO http//www.who.int/whr/2000/en/index.html 

www,businessdictionary,com/definition/communication.html

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THE CHALLENGES OF EFFECTIVE COMMUNICATION BETWEEN HEALTH INFORMATION OFFICERS AND PATIENTS (A CASE STUDY OF UNIVERSITY OF UYO TEACHING HOSPITAL).



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