MOTIVATION AS A TOOL FOR IMPROVING EMPLOYEE’S PERFORMANCE IN A SERVICE COMPANY (A CASE STUDY OF ZENITH BANK PLC, ILORIN BRANCH)


MOTIVATION AS A TOOL FOR IMPROVING EMPLOYEE’S PERFORMANCE IN A SERVICE COMPANY (A CASE STUDY OF ZENITH BANK PLC, ILORIN BRANCH)  

TABLE OF CONTENT

Title page i

Certification ii

Dedication iii

Acknowledgement iv

CHAPTER ONE

Introduction

1.1 Background of the study 1

1.2 Statement of problems of the study 2

1.3 Aims and objectives of the study 3

1.4 Significance of the study 4

1.5 Scope of the study 5

1.6 Limitations and constraints to the study 5

CHAPTER TWO

Literature review 

2.1 Motivation and its concept 7

2.2 The importance of motivation to the management 17

2.3 Motivation techniques and strategy 18

2.4 Organization concept, mission and objective 23

2.5 Types organization objective 25

2.6 Means of achieving organization mission and objectives 26

2.7 The impact of motivation on the attainment of employee’s performance 27

CHAPTER THREE

Research methodology

3.1 Data collection method / techniques 30

3.2  Data presentation and analysis method 32

3.3 Definition of population 33

3.4 Sample size and distribution 34

3.5 Sample selection 35

CHAPTER FOUR

Data presentation  and analysis, summary conclusion and recommendation 

4.1 Brief history of case study 40

4.2 Data presentation and analysis 42

4.3 Summary 55

4.4 Conclusion 56

4.5 Recommendations 58

References    59

CHAPTER ONE

INTRODUCTION 

1.1 BACKGROUND OF THE STUDY

The term motivation was originally derived from Latin, word “motive” which means the main sprays of action in people. The leader who to incite his follower to reach an objective must hold out the promise of rewarding them. An the reward people seek in life is to fulfill their want, drive and need.

Motivation is interested in the “Why” of human behaviours it tries to unravel the rationales behind human behaviours. Although not all human behaviors are motivated, some are no reflex action habit or instruct, a manager is only interested in those behavior that can be motivated when an individual is left with a choice.

Motivation are those things, which induce an individual to perform. It could be tangible (extrinsic) or intangible (intrinsic). A manager can make effort directed toward sharing motivation by establishing an environment conducice top ascertain drive, i.e motivation is something use toward achieving a desired goal e.g. higher pay, a prestigious title, development of employee’s etc. what a manager to perform effectively and efficiently leads to the company folding up due to the goals of the organization being hindered.

1.2 STATEMENT OF PROBLEMS OF THE STUDY

There effectiveness of management depend on its ability to satisfy the needs of its work force.

What are the factor that often motivating entrepreneurs of perform optimally in Nigeria 

How motivation influence employee’s performance in an organization.

How does motivation improved the performance of employees in an organization

What are the effect of motivation in the organization

1.3 AIMS AND OBJECTIVE OF THE STUDY

These are the purposes, aim and targets which the research project is designed to meet, the fundamental objective of the write is to comply with the partial fulfillment of the requirement for the award of National diploma in business studies of kwara state polytechnic, Ilorin.

The broad topic of the project, which is the motivation as a tools of four improving employee’s performance in a service company, a case study of zenith bank plc.

Firstly, to find out the method of research carried out by the method of research carried out by the zenith bank plc.

It will make workers to be efficient and effective in operation which will result to higher performance.

It also easy to know the technique use in motivating employees (zenith bank staff member for higher performance.

1.4 SIGNIFICANCE OF THE STUDY

This research work is expected to contribute immensely to the recognition of motivation as a tools of improving employees performance in a service companies.

Motivation has become increasingly important for organization and companies of all size that to reach their organization objective in a competitive market place.

Top performance of an organization consistently provide high quality work, maintain a high level of performance.

High level of motivation can help keep employees committed to working hard and contributing as much value as possible to the organization to achieve their goals.

1.5 SCOPE OF THE STUDY

This study looks into perfect fact of motivation as a process of attaining organization objective.

Motivation as a topic that very comprehensive in nature that is why we cannot write everything about it but for the purpose of the study we will concern ourselves about concept with how motivation can be use to attaining organization objective and goals.

1.6 LIMITATION AND CONSTRAINTS TO THE STUDY

The major limitation to this project work is time i.e. time was not enough to carryout the research to its fullness.

Also finance is one of the limitation that was hindering a proper research work and lack of co-operation of some members staff are failing to disclose important that were needed this research project.

.

MOTIVATION AS A TOOL FOR IMPROVING EMPLOYEE’S PERFORMANCE IN A SERVICE COMPANY (A CASE STUDY OF ZENITH BANK PLC, ILORIN BRANCH)



TYPE IN YOUR TOPIC AND CLICK SEARCH.






RESEARCHWAP.NET

Researchwap.net is an online repository for free project topics and research materials, articles and custom writing of research works. We’re an online resource centre that provides a vast database for students to access numerous research project topics and materials. Researchwap.net guides and assist Postgraduate, Undergraduate and Final Year Students with well researched and quality project topics, topic ideas, research guides and project materials. We’re reliable and trustworthy, and we really understand what is called “time factor”, that is why we’ve simplified the process so that students can get their research projects ready on time. Our platform provides more educational services, such as hiring a writer, research analysis, and software for computer science research and we also seriously adhere to a timely delivery.

TESTIMONIES FROM OUR CLIENTS


Please feel free to carefully review some written and captured responses from our satisfied clients.

  • "Exceptionally outstanding. Highly recommend for all who wish to have effective and excellent project defence. Easily Accessable, Affordable, Effective and effective."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "I saw this website on facebook page and I did not even bother since I was in a hurry to complete my project. But I am totally amazed that when I visited the website and saw the topic I was looking for and I decided to give a try and now I have received it within an hour after ordering the material. Am grateful guys!"

    Hilary Yusuf, United States International University Africa, Nairobi, Kenya.
  • "Researchwap.net is a website I recommend to all student and researchers within and outside the country. The web owners are doing great job and I appreciate them for that. Once again, thank you very much "researchwap.net" and God bless you and your business! ."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "Great User Experience, Nice flows and Superb functionalities.The app is indeed a great tech innovation for greasing the wheels of final year, research and other pedagogical related project works. A trial would definitely convince you."

    Lamilare Valentine, Kwame Nkrumah University, Kumasi, Ghana.
  • "I love what you guys are doing, your material guided me well through my research. Thank you for helping me achieve academic success."

    Sampson, University of Nigeria, Nsukka.
  • "researchwap.com is God-sent! I got good grades in my seminar and project with the help of your service, thank you soooooo much."

    Cynthia, Akwa Ibom State University .
  • "Sorry, it was in my spam folder all along, I should have looked it up properly first. Please keep up the good work, your team is quite commited. Am grateful...I will certainly refer my friends too."

    Elizabeth, Obafemi Awolowo University
  • "Am happy the defense went well, thanks to your articles. I may not be able to express how grateful I am for all your assistance, but on my honour, I owe you guys a good number of referrals. Thank you once again."

    Ali Olanrewaju, Lagos State University.
  • "My Dear Researchwap, initially I never believed one can actually do honest business transactions with Nigerians online until i stumbled into your website. You have broken a new legacy of record as far as am concerned. Keep up the good work!"

    Willie Ekereobong, University of Port Harcourt.
  • "WOW, SO IT'S TRUE??!! I can't believe I got this quality work for just 3k...I thought it was scam ooo. I wouldn't mind if it goes for over 5k, its worth it. Thank you!"

    Theressa, Igbinedion University.
  • "I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much researchwap.com, infact, I owe my graduating well today to you guys...."

    Joseph, Abia state Polytechnic.
  • "My friend told me about ResearchWap website, I doubted her until I saw her receive her full project in less than 15 miniutes, I tried mine too and got it same, right now, am telling everyone in my school about researchwap.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work"

    Christiana, Landmark University .
  • "I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!."

    Musa, Federal University of Technology Minna
  • "I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!."

    Ali Obafemi, Ibrahim Badamasi Babangida University, Niger State.
  • To contribute to our success story, send us a feedback or please kindly call 2348037664978.
    Then your comment and contact will be published here also with your consent.

    Thank you for choosing researchwap.com.