STAFF MOTIVATION AND ITS IMPACT ON PRODUCTIVITY IN AN ORGANIZATION ( A CASE STUDY OF UBA BANK ILORIN)
ABSTRACT
This project is divided into five chapter, chapter one consist of background of the study , introduction, statement of the problem , with productivity problem , objective of the study scope and limitation of the study , Definition of key term and plan of the study .
Chapter two consist of literature review motivation theories, maslows need Hierarchy theories, two factors theory , motivation factor and theory x and y Douglas mc Gregor.
Chapter three also consist of research, methodology, sources of data and information, method of data collection , research problem and background of the study
Chapter four we also focus on data analysis, data presentation, motivation techniques by kwara hotel, how motivation helps productivity in kwara hotels.
Chapter five also focus on summary, conclusion and recommendation. Summary of findings, conclusion, recommendation, references and appendix.
TABLE OF CONTENTS
Title page
Certification
Dedication
Acknowledgments
Table of contents
Abstract
CHAPTER ONE:
BACKGROUND OF THE STUDY.
1.1 Introduction.
1.2 Statement of the problems, with productivity problem
1.3 Objective of the Study
1.4 Significance of the Study
1.5 Scope and limitation of the study
1.6 Definition of Key term
1.7 Plan of the study
CHAPTER TWO:
LITERATURE REVIEW
2.1 Motivation theories
2.2 Maslows Need Hierarchy Theories
2.3 Two Factors Theory
2.4 Motivation Factor
2.5 Motivation Factors
CHAPTER THREE:
RESEARCH METHODOLOGY
3.1 Sources of Data and Information
3.2 Method of data collection
3.3 Research Problem
3.4 Historical Background of the study
CHAPTER FOUR:
DATA ANALYSIS
4.1 Data presentation
4.2 Motivation techniques by Kwara Hotel
4.3 How motivation heips productivity in Kwara Hotels
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary of findings
5.2 Conclusion'
Recommendations
References
CHAPTER ONE
l.0 BACKGROUND OF THE STUDY
Motivation can be defined as an internal psychological process whose presences or absences is inferred from observed performances.
Motivation can also be defined as an inner urge that derive or geared people to perform.
People differ not only in their ability to do, but also in their love to do", this love is (called motivation) it depends their strength of their motives.
Motivation is an internal driving force which result in persistent behaviour directed towards a particular goal.-
PUGH (1991;53) assert that motivation is a perennial organization problem, which change from generation to generation as economics condition and social valued changes. He then define it as a decision making process through which the individual chooses desired outcome and set in motion the behaviour appropriate to acquiring them.
CORR1FIN (1992;127) define it as a set of forces that cause people to behave in particular way, according to him, motivation ability and environment determine performance. It is an emerging force that induces or compels and maintains.
NWACHUKU (1981), Motivation is a general term applied to the entire class of derives desires, needs, and wishes, and so on it is the act of influencing and stimulating individuals, to action/work it is a process which governs the choices made by person among various forms of voluntary action.
1.1 INTRODUCTION
Motivation is a management tools, management is very exciting and dynamics discipline which has a special appeal to people who aimed at getting things done in an effective and efficient way, the art of defining management is however not easy.
Management can be view from different aspect of main's activities in his effort to achieve the stated objective of an organization effectively and efficiently white some people has the terms that help management to operate, control, and 'co-ordinate effectively and efficiently.
Motivation is a process and manner in which the objectives of an organization are achieved through the combinations and co-ordination of the available resources which are motivation of work to increase the level of productivity.
However, for implementation to work out effectively there are some management skill, needed by managers which will assist in carrying out his/her duties in an organization effectively.
Robert Katz classified skill as basic of works to help managers to work effectively in an organization.
In his book called managerial techniques and skills (1862)pg 63
i. Technical skills: This is the ability of a manager to use tools and procedure and techniques in Specialized field,
ii. Human skills: This is an ability of the mental that requires understanding and motivates people
to achieve the stated goals,
iii. Conceptual skills: Is also a mental ability require of manager to co-ordindate and integrate all
the interest of an organization.
Finally, this study will look into management skill, how it has helped early organization and in our modern days with it usefulness in staff motivation and it productivity in an organization.
1.2 STATEMENT OF THE PROBLEMS
In every organization today, there is a huge tendency that the organization will be facing- problem within and outside the organization.
The internal problem which may also arise from the part of the productivity and how to motivate work.
First if there is financial problem, when the organization is handicap financial on the increase of improving it product and not by able to maintain it services, their worker may not be motivated to the extends needed more over salary of work may be affected and this will reduce staff ability and effort on productivities.
Secondly, if there is no accurate about the time lay between the satisfaction of the lower level and emergence of a higher level needs.
However, main problem that this organization may encountered as at present is the completion of the questionnaires because some of these staff were very busy as a result of change of management.
Thirdly political and economics problems currently facing the country, make it difficult for the organization to set as much as possible for motivation system are likely to be facing job enrichment, if the job environment and job itself is not enriched by any means, then the worker will not be motivated, which may also affect the level of productivity and effort of worker-will be reduce.
Also, if in any motivation system there is no improve in any forms, then problem will occur if there is no dynamic improvement in procedure, guideline of work and the management is statistic then, worker will not be motivated.
Any organization that does not give records or account for work that have been alone in every work place, this will also encourage the worker and there will be problem in the system and. it will not move worker to add effort because the effort is not accounted for, which say without accounting for work done then performance appraisal will not be encouraged.
Finally, if there is no career development mode for worker (staff, the organization will be a garbage in and out of the system, organization should set career development arena for staff.
1.3 OBJECTIVES OF THE STUDY
The main .objective and purpose of the study is to find out the impact of the staff motivation and
productivities in an organization. The objectives of the study is as follows:
i. Significance of the staff motivation in Kwara Hotel
Limited Ilorin.
ii. How productivity is to be handle in Kwara Hotel and it usefulness of their services,
iii. Highlight the connection between motivation, productivities and efficiency,
iv. To evaluate and examine the role of the kwara
hotel management board and the Kwara Hotels
Management in the staff.
v. To cross check the motivation made and techniques on the yearly bases.
vi. Motivation will be used to check and know the
level of worker ability and how to pool his/her
effort forward in work,
vii. The planning procedure will be checked on how to
improve worker/staff ability on productivity.
1.4 SIGNIFICANCE OF THE STUDY
Motivation is the essence of effective management is the focal point of any management procedure to compensate work on their ability.
However, motivation to me is the lifeblood of any organization, the ability to transmit measure of work ability and to react to them in an organization.
This-project will throw light on the issue that effect motivation in Kwara Hotel Limited, Ilorin, Kwara Hotel Limited is taken as the case study. The study will look at the different of motivation use in Kwara Hotel Limited.
1.5 SCOPE AND LIMITATION OF THE STUDY
The research work is mainly to lay emphasis on the staff motivation and productivity on organization.
A close look will be made into Kwara Hotel Limited motivation system, the research work comprise of the relevant roles and importance of motivation in an organization.
This lead us to know how the hotels manager motivate her workers and react to such motivation.
Discussing the motivation system will help to check and ensure that employee effort' are well compensated.
Also, workers who are not working to the level of organization will be compensated.
1.6 THE PLAN OF THE STUDY
The plan of the study is to motivate staff in the organization. The case study of Kwara Hotel Limited, Ilorin. Staffs in an organization can be motivated in different ways, motivation of staff is design and also introduced in order to maintain good organization name and integrity and to increase production scale and good product quality in cases of Production Company or firms. In an organization like Kwara Hotel Limited, Staffs with good customer relations or good moral will earn the organization good name. The following are ways of motivating staff in an organization.
a. Introduction
b. Provision of souvenirs
c. Salary increment
d. Provision of welfare services
1. INTRODUCTION OF SEMINARS
Seminar is a, gathering for training of people, this seminars is often introduced to teach staff.
i. Good customer relations
ii. Tenet of operational excellence
iii. Moral and the human resources policy
All these are introduced to motivate staff in an organization in order to meet the global requirement of an organization.
2. PROVISION OF SOUVENIR
Souvenir can be regarded as a thing that is kept as a reminder of a person, place or an events. This is also a thing that is kept as a Momentum or remembrance. Provision of souvenir including keeping of an item or a thing for the workers/staffs in order to keep them remembering the organization.
This also include provision of wrist-band, wrist-watch, t-shirt, biro; etc. in which the logo or trademark of the company or organization will be designed or printed on it.
3. SALARY INCREMENT
This can be defined as a regular increase in the amount of salary paid to worker/staff for the job done.
This can be regarded as increment in the salary of the workers. This will motivate the worker and encourage them to put more effort on their performance of the job. This will also increase the morale creativity and productivity of the staff.
4. PROVISION OF WELFARE SERVICES
Welfare services can be defined as a condition of having good health, comfortable living and good working conditions. The provision of services such as media services, free housing transport, sport and recreational facilities, staff esteem, club services etc. This will secure the loyalty of workers/staff and induce the effective performance of their job.
1.7 HISTORICAL BACKGROUND OF THE STUDY HISTORY OF KWARA HOTEL
The foundation of Kwara Hotel was laid by the Military Governor of the state, Lt. Col, David L. Bamigboye on 24rh March, 1971. The Hotel was officially declared opened on the 25th of January, 1975 by Col. D.L. Bamigboye, who was still the military governor of the state. The Registration Certificate for the Hotel was obtained on 14th June, 1973 with RC number 11577.
As at that time, the Hotel comprise of only one building, the "WING A" with only 72 rooms.- Later, it was discovered that there would be need for more rooms due to expansion of hospitality business in the state. The foundation stone for the second building tagged "WING B" was laid by then the Military Administrator, Col. Sunday O. Ifere on the 20th September, 1979. the Wing B comprises of 99 rooms. 8 chalets were later built, bringing the total number of rooms available for sales to 179.
The hotel was later redesigned and upgraded in year 2000 by then the Executive Governor, Alh. Mohammed'Lawal. It was re-Opened for business on 18th March, 2003. It was also renamed
MIDWAY INTERNATIONAL HOTEL when it was re-opened. However, the name was changed back to KWARA HOTEL in 2004 to identify with the state.
Different management companies have been contracted to manage the hotel at different times; Arewa Hotels Ltd, Beni Geva & Co., Shlomo Hasson & Co., WHotels Ltd, among others-.
The room types in the Hotel are broken down into the following categories.
Standard Rooms = 87
Executive rooms = 09
Kwara club standard = 60
Kwara club executive = 04
Suites = 09
Chalets = 08
Triple suite =01
Presidential suite =01
The hotel has the following facilities,
Banquet Hall that could host up to 1,000 people, 3 other smaller halls that could host between 50 and 150 people. An emirate restaurant
A coffee bar
A garden tagged ARIYA GARDEN that is also used to host events and could host up to 1,500 people.
A sports and recreational centre named PHYSIQUE ACADEMY that has the following facilities; a modern Gymnasium with professional instructors 15 quash court, 2 Badminton Courts, 3 Lawn Tennis courts, 1 Olympic size swimming pool with 1 children pool, 1 basket ball court, 1 football field, also there are so many other indoor games like scrabble, chess, monopoly, pool, etc.
Presently, the Hotel has. been leased to KH MANAGEMENT and INTEGRATED SERVICES LTD since 2009, when the state government saw the need to run the hotel as private business enterprise. It is being managed by a South African company, "CRESTA HOSPITALITY.
1.8 DEFINITION OF THE KEY TERM
The terminology associated with this research topic must be well defined so as to allow perfect understanding of the subject matter. Among these are stated below;
STAFF: This can be regarded as all the workers employed in an organization considered as a group.
MOTIVATION: This is the set of process that moves or motivates a person towards a goal. This can also be regarded as the driving force by which we achieve our goals.
PRODUCTIVITY: This means the rate at which a worker, a company or a country produces goods, and amount produced, compared with how much time, work and money is needed to produce them.
ORGANIZATION: This can be defined as a group of people who form a business together in order to achieve as particular aim.
MANAGEMENT: This can be defined as a social process entailing responsibility for the effective and economic planning and regulation of the operative of an enterprises for the fulfillment of a given tasks.
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